Terms & Conditions
The Limited Liability Partnership "Lilo" (hereinafter referred to as ‘Raduga Grez’, ‘we’), with Business Identification Number 220440032969, offers the goods placed in the online shop at www.raduga-grez.com (‘Website’). These Terms and Conditions (‘Terms’) apply to all orders placed on the Website.
Please read the Terms carefully before using the Website. By placing your order, you enter into the agreement with Raduga Grez and accept these Terms. If you do not agree with anything you read here, please contact us on firstname.lastname@example.org or exit this Website.
This Website is operated by Raduga Grez. All content is owned by or licensed to us. The Website content is not for commercial use, and unless we agree, you cannot copy, distribute, publish or alter it.
We may terminate your access to our Website at any time if we decide at our sole discretion that you are in breach of these Terms. We reserve the right to change any aspect of www.raduga-grez.com at any time without letting you know. We may revise and amend these Terms any time. You agree to visit this page from time to time to check changes.
Trademark & Copyrights
Raduga Grez is the owner of the website raduga-grez.com and its contents. This includes all designs, texts, graphics, images and other contents of this Website in whatever format. The materials included in the website are protected by copyright. By using the Website you agree to respect the intellectual property rights of Raduga Grez.
Reproduction, copying, downloading, modification, transmission, republication or exploiting for commercial purposes any material contained within the Website are not allowed without the written permission from Raduga Grez. You may not create any links to our Website from another Website without our written consent.
To place your order please select the products and quantities you wish to purchase and add them to the basket. Before completing your order please carefully review your basket, including payment, delivery and billing address information.
To complete your order go through the online purchasing procedure. All orders are considered being accepted when you receive a confirmation email. The confirmation will provide details of your order, including your delivery address. Delivery will be up to 8 days from the date that the order was placed (not counting the days the parcel was at customs).
We reserve the right not to accept your order if, for example, we are unable to obtain payment authorization, if shipping restrictions apply to a particular product, if you do not meet the eligibility criteria set out within the Terms.
Prices & Payments
All our prices are quoted in Euro and Kazakhstani tenge. The correct product prices are specified on our Website. Shipping costs, taxes and duties are not included in the price. We reserve the right to modify the prices at any time. But should we do this after you placed an order, we will inform you before we process your order and you will have the opportunity to cancel it. The correct price will always be stated on your order confirmation.
We accept payments by Visa, Mastercard, Maestro. We will charge you as soon as your order has been placed. We take all reasonable care to make our Website secure. All credit card transactions on this Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
Promo codes are valid for a limited time and apply to the qualifying products. They cannot be applied to previously placed orders. promo codes are non transferrable, may not be resold or redeemed for cash. Only one promo code can be used at a time.
We offer a 30-days product return starting from the date you receive your order. Products must be returned unused and its original packaging. The return shipping cost is paid by the customer. If we have sent faulty or damaged products, we will make a full refund or exchange. In this case we assume the shipping cost.
For requesting product return please contact our Customer team on email@example.com. In your message please explain the reason for return and provide your order number. If you are claiming a faulty item, please include photos supporting your claim. Once we receive returned goods and they prove to be in original condition, we will process the refund.
For safety of returned products delivery, we recommend using a tracked service as we are not responsible for goods lost during return shipping.
Data protection and Security
The Website has numerous security measures to prevent data loss, misuse and alteration. We use all recommended measures to protect the integrity of the information you provide. Your information will be kept and saved in a secure database and will not be shared with third parties.
We guarantee that all Raduga Grez products purchased through our Website are of a good quality. We strived to ensure that the products were described and presented accurately. But from time to time there may be technical inaccuracies or typographical errors.
The actual colors you see on the product photos depend on your monitor and light conditions when a photo was made. So slight color variations may occur. They are not considered a defect.
We make our toys from solid wood, cover them with translucent paint and do not use lacquer. So all our toys may have stains and different wood patterns which is natural for wood. The stains and wood patterns are not considered defects.
We will carry out our obligations within a reasonable period of time. But we are not liable for any use of the products if you use them for other purposes than they are made for.
These Terms are governed by and created in accordance with the Legislation of the Republic of Kazakhstan. Any disputes concerning this Website are to be resolved by the courts having jurisdiction in the Republic of Kazakhstan.
We retain the right to bring proceedings for breach of these Terms to your country of residence or any other appropriate country or jurisdiction.
For any question related to the services of our Website and the Terms you can contact us at firstname.lastname@example.org
The Limited Liability Partnership "Lilo"
010000, Nur-Sultan, Baykonur
Taxpayer Identification Number (INN): 821128050186
Business Identification Number (BIN): 220440032969