We ship worldwide with DHL Express! Free shipping on all €150 orders. All taxes are included in price.

Returns

We hope you love your online purchases. But we understand that sometimes things can go wrong. If you changed your mind you can return your toys and we provide a full refund of all items. You just need to pay the return shipping cost.

If we made a mistake regarding your order or sent you a damaged toy, we can make a full refund or exchange the faulty goods. And we will assume the shipping cost.

Some return conditions:

  • you should return within 30 days from the order delivery
  • toys must be returned unused, and in original packing. 

If the above conditions are met, please contact our Customer team on hello@raduga-grez.ru. Please explain the reason for return and reference your order number. If you are claiming a faulty item, please include photos supporting your claim. 

Once we receive and accept returned goods, we will process the refund or exchange. For shipping we recommend you consider a trackable shipping service to make sure your toys haven't been lost.




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