Delivery & Payments
Shipping and delivery
We ship our toys around the world offering free shipping for all orders over 500 Euro. For orders up to 500 Euro fees for the main destinations are as follows:
- Europe, UK, USA, Canada - 40 Euro
- Australia and New Zealand - 85 Euro
- Asia - 55 Euro
- Rest of the world - 85 Euro
Taxes and duties are not included in price. They may apply in your country
We dispatch all orders within 1-2 working days from Monday to Friday except for sale and peak periods where this may take longer. Once an order has been placed, please allow up to 5 business days for the delivery. It may take longer during the sale period and holidays. After we ship your order, you will receive a shipping confirmation with a tracking number to follow your package along its trip.
You can change the delivery address within a city for free. Unfortunately, if you need to change the city, there will be an additional charge which you have to pay to the courier company upon delivery. Please contact us on hello@raduga-grez.com if you need it.
If the parcel is damaged when it arrives, please contact us within 24 hours, and we will contact the courier company.
Sustainable delivery
Your order will be shipped in a CO2-neutral way. For all shipments we use GoGreen climate neutral delivery when all transport-related CO2 emissions are calculated and then offset through climate protection initiatives. When possible, the parcel will be delivered by environmentally friendly transport, e.g vehicles on alternative fuels or bikes.
Feel free to contact hello@raduga-grez.ru if you have any further questions or concerns regarding your shipment.
Payment methods
All our prices are in Euros. Shipping costs and customs duties are not included in the price. We accept Visa, Mastercard, Maestro.
The security system of our bank guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.
