We ship worldwide with DHL Express! Free shipping on all €150 orders. All taxes are included in price.

shipping

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We are here to provide you with the best service. If you have any questions regarding the shipping or it is very important to receive your order in certain date contact us at hello@raduga-grez.ru.
Please note that order processing times and delivery can extend during the Holidays, sales and special offers.
We feel you
We know that usually you make order while watching kids and doing extra 100 different things at the same time. So, please make sure that you put into the basket exactly the toys you wanted, and filled in address, name, telephone number and a ZIP-code correctly. All these things are essential for order to come as soon as possible.
Shipping
We ship orders by DHL Express Go Green delivery from our workshop located in Russia. We offer free worldwide delivery for orders over 150 Euro. For orders up to 150 Euro fees for the main destinations are as follows:

Europe, UK, USA, Canada - 25 Euro
Asia - 45 Euro
Australia and New Zealand and rest of the world - 55 Euro
Russia, Belarus, Kazakhstan - 10 Euro (SDEK delivery)

The price you see is the final price, with no taxes being added when it arrives.
Sustainable delivery
Your order will be shipped in a CO2-neutral way. For all shipments we use GoGreen climate neutral delivery when all transport-related CO2 emissions are calculated and then offset through climate protection initiatives. When possible, the parcel will be delivered by environmentally friendly transport, e.g vehicles on alternative fuels or bikes.
Feel free to contact hello@raduga-grez.ru if you have any further questions or concerns regarding your shipment.
Tracking
In 3 or 4 days after the shipment we will send you the tracking number, so you can have an eye on delivery status.
Return
You can return toys during 30 days after delivery. Please send them back unused and in undamaged packaging. We will check toys and will return you the cost of toys. The condition of toys and the return shipment expense are the customer’s responsibility.
Duties and taxes
All duties and taxes are included in price. You do not need to pay taxes when the order arrives.
Free shipping
We will ship orders over 150 euro for free anywhere in the world.
Holidays
Please note that processing times can extend during the Holidays, sales and special offers. If you have any questions when your item will arrive, contact us at hello@raduga-grez.ru
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